NS
Nikola S
1 reviews | Active since Jan 2015
05 Nov 2021, 10:20
No response for urgent daily queries
I recently opened an investment account with them. I need some assistance with moving my debit order from one bank to anther, I have sent lots emails and I am still waiting for a response. It has been almost two months now and I still haven´t heard anything back. How am I suppose to feel assured that my money is being taken care of if I cannot get hold of anyone to manage it?? I am still waiting for a damn response so that I can sort this matter out. Will I ever hear back?
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Nikola S's updateReviewer Update
03 Nov 2021, 17:26Dear Thabiet, thank you for your quick response. Please can you tell my why I had to come n here to complain to the entire country before someone got back to me? I do not like *****ing on this website, however, I am so upset that I send so many emails every day and hear nothing back, Especially when it concerns financial matters. It genuinely makes me feel like I am invisible.
NS
Nikola S's update03 Nov 2021, 17:26
Reviewer Update
Dear Thabiet, thank you for your quick response. Please can you tell my why I had to come n here to complain to the entire country before someone got back to me? I do not like *****ing on this website, however, I am so upset that I send so many emails every day and hear nothing back, Especially when it concerns financial matters. It genuinely makes me feel like I am invisible.
Old Mutual's replyOfficial
05 Nov 2021, 10:40Dear Nikola S
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management
Old Mutual's reply05 Nov 2021, 10:40
Official
Dear Nikola S
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management