No Response for claim logged 3 months ago

I submitted a claim on the 12th of Aug via email to [Email Removed] as per previous occasions. On the 1st of Sep Mandisa Makanya send additional forms that had to be completed. I completed the additional forms on the 9th of Sep and re-submitted.<br> <br> I send a follow-up email on the 8th of Oct to which I have not received any response. I have tried the call centre and even left a message -no response.<br> <br> I send another email on the 3rd of Nov to [Email Removed] and got an automated reply back that they would respond within 48hrs. Guess what - still no response! Reference for the email is CCC***.<br> <br> This is pathetic. You are happy to take my money every month for my policy but can't even respond to a claim? Is this the type of service that we must get used to from Old Mutual?<br> <br>