no response/feedback given to me by oldmutual

I sent hospital claim forms and hospital file last month and waited a while I called a couple of times to check if they received my documents but it's either they make me hold till I run out of airtime or promise to call which they NEVER do I'm tired of calling because no one is helping me I don't know what to do anymore.<br> <br> I also noticed last year they were debiting from my account so I went to check what it was for it turned out that there there was a funeral policy for 2 women I don't know of under my name I told them 2 cancel it because I didn't know anything about that policy. I was told that since it was ***** they would have to pay me back all my premiums, I had to fill in forms and do an affidavit which I did..They didn't get back to me or pay my money back, I had to go back and check what was going on it turns out that they couldn't find the documents and I had to go over that same process again mind you it was their fault the documents went missing. <br> This happened last year 2014 it is now end of 2015 going to 2016 and I'm still waiting for my money.<br> <br> I've never recieved such bad service they don't know how to work with or treat their clients I'm highly disappointed.