SN
Simphiwe N
1 reviews | Active since Dec 2023
10 Nov 2025, 08:25
No response
On the 3rd of November I sent an email on behalf of my father, it's been a week I haven't received a response of any kind. What's disturbing is there seems to be no sense of urgency from old mutual regarding their long term clients especially when there's been some wrongdoing from old mutual's side.
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Replies (2)
Old Mutual's replyOfficial
10 Nov 2025, 09:03Good day Simphiwe N,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply10 Nov 2025, 09:03
Official
Good day Simphiwe N,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's replyOfficial
13 Nov 2025, 16:30Good day, Simphiwe N.
We can confirm that our team has been in contact with you and has attended to the relevant matter for resolution.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in contact with you and has attended to the relevant matter for resolution.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
Old Mutual's reply13 Nov 2025, 16:30
Official
Good day, Simphiwe N.
We can confirm that our team has been in contact with you and has attended to the relevant matter for resolution.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in contact with you and has attended to the relevant matter for resolution.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management