AP
Andre P
1 reviews | Active since Sept 2019
20 Sept 2019, 08:13
NO RESPONSE !!
Living Annuity ELPN 18123 I sent e-mails 10 Sept. and 14 Sept. to which I got an automated response. Then on 14 and 18 Sept. I got notifications that e-mails were deleted without being read! To date I have had no answers t my questions. I phoned the call centre 19 Sept. and spoke to Ganief who said that someone from the Pension department will call me back. Guess what nothing happened. It is quite obvious that you new admin centre is not working and that you call centre is a joke
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Old Mutual's replyOfficial
20 Sept 2019, 09:02Dear Andre Du Plessis
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Carol Olckers
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Carol Olckers
Old Mutual Complaints Management
Old Mutual's reply20 Sept 2019, 09:02
Official
Dear Andre Du Plessis
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Carol Olckers
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Carol Olckers
Old Mutual Complaints Management