No response at Old Mutual. What is going on?

I want to cash in my retirement annuity and I can not get anyone at Old Mutual to assist. Phones to this specific department do not seem to work. I have dialed numerous times for the past three days, holding for about 10 minutes just to be either cut off or told I have not made the right selection.

I've contacted them via the website and received a number to call. This number gets answered, however, they also can not get through to the right department, as the calls are either cut, or an automated service claims that I have not made the right selection again.

Could they please contact their clients!!!!