No response

I logged a complain and received the below

Good Day Miss Mukwevho

Thank you for your enquiry received on the 27 March 2024.

Your enquiry has been referred to me, Moegamad January for further assistance.

Miss Mukwevho, I do apologise for the long wait time regarding your call with our contact centre. We have been experiencing high call volumes as of recent.

Kindly provide me with the date you would like for the arrear collection to be collected and please confirm via this email if you would like for me to amend the deduction date ( please include the new date you would like for us to deduct on).

Kind regards

MOEGAMAD TAAHIR JANUARY

I responded Hi Moegamad ,

I haven’t received response in regards to

Please collect the arrears anytime from today the 28th of March 2024

Kindly amend my new deduction date to be the 27th of every month .

Please confirm once this has been done .

Thank you Even today I haven’t been debited and no response from anyone .do I still need to be on the line for an hour 40 min to no help