No Response
I cannot get a voice response or an email response regarding my Greenlight Policy ***. I am trying to get bank details and reach an agreement regarding premium payments. This, to me, is vitally important but it seems Old Mutual do not feel the same way. My emails of 13th May and 19th May have been ignored. This service is dreadful considering I gave entrusted my life insurance with them.
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Replies (2)
Old Mutual's replyOfficial
20 May 2020, 12:28Dear Lizzie Greatorex
Please accept our sincere apologies for all inconvenience caused. Your matter will be referred through to Old Mutual Life insurance as Old Mutual insure only deals with Short term insurance. Kind regards
Consultant: Complaints Claims | People & Brand
Please accept our sincere apologies for all inconvenience caused. Your matter will be referred through to Old Mutual Life insurance as Old Mutual insure only deals with Short term insurance. Kind regards
Consultant: Complaints Claims | People & Brand
Old Mutual's reply20 May 2020, 12:28
Official
Dear Lizzie Greatorex
Please accept our sincere apologies for all inconvenience caused. Your matter will be referred through to Old Mutual Life insurance as Old Mutual insure only deals with Short term insurance. Kind regards
Consultant: Complaints Claims | People & Brand
Please accept our sincere apologies for all inconvenience caused. Your matter will be referred through to Old Mutual Life insurance as Old Mutual insure only deals with Short term insurance. Kind regards
Consultant: Complaints Claims | People & Brand
Old Mutual's replyOfficial
20 May 2020, 16:40Dear Lizzie Greatorex
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Old Mutual's reply20 May 2020, 16:40
Official
Dear Lizzie Greatorex
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management