CR
Charlotte R
1 reviews | Active since Jul 2022
25 Apr 2025, 09:26
NO RESPONSE - 2 WEEKS
I emailed Old Mutual from the 14th of April, and continuously thereafter with regards to my policy that needed amending and to date have not received a positive response. They send me emails but nobody is able to assist me. This one says email that one, that one says email the other and they going on....This service is disgusting and I needed a response before my debit went off, and the debit has gone off. Can someone please urgently assist me please.
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
25 Apr 2025, 09:29Good day Charlotte,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply25 Apr 2025, 09:29
Official
Good day Charlotte,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
CR
Charlotte R's updateReviewer Update
25 Apr 2025, 10:34Thank you, I await and urgent response
CR
Charlotte R's update25 Apr 2025, 10:34
Reviewer Update
Thank you, I await and urgent response
Old Mutual's replyOfficial
25 Apr 2025, 10:38Good day Charlotte,
Our team will be in touch to assist.
Kind regards
Old Mutual Complaints Management
Our team will be in touch to assist.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply25 Apr 2025, 10:38
Official
Good day Charlotte,
Our team will be in touch to assist.
Kind regards
Old Mutual Complaints Management
Our team will be in touch to assist.
Kind regards
Old Mutual Complaints Management