No Responce to an email from Old Mutual Life Insurance over a negative report

I had two insurance policies with Old Mutual. They lapsed when I couldn't afford the premium for two months. I asked Mrs Nela Rodrigues Financial Office for the Old Mutual at the Glen Shopping Centre in Johannesburg to please try and get the policy going again. She said that Old Mutual required a medical report from my GP as to my condition. My GP, Dr. Ghirlando diagnosed depression without any test been done. Renewal of the po;icy was refused. (I was never informed about this until two months later when I made an enquiry as to why it was taking so long. Mrs Rodrigues didn't know that I had not informed. (She Runs the office) I went to hospital this past December (2017) to have proper tests done. There was NO SIGN of depression. All I had was ANXIETY. I sent an email on the 26th Januyary, 2018 to Mrs Rodrigues attaching the report from my Psychologist. I wanted to have the negative report removed from the data base. I sent a WhatsApp to Mrs Rodrigues on the 30th January, asking why Old Mutual has not had the courtesy to respond. Mrs Rodrigues didn't bother to respond to the message either (It was read). This looks like Old Mutual customer care policy is not to respond. Maybe they will go away. I am contacting the Life Insurance Ombudsman this week to complain about the Old Mutual. Its pathetic.