NO RESPECT FOR SENIOR CITIZENS

Can't explain the pathetic service pensioners receive from old Mutual

My mother is so worried they don't leave enough money for us if anything happens to her or my dad to give them the lasting dignity the deserve if the case of their death.

She went and took an extra funeral policy that was supposed to start end of September 2020, due to current covid expenses she requested to move the start date till the end of November. She has now gone to Quagga centre Old Mutual office and was refuse entry and told to phone the call center (1st of all she is in a wheel chair so its a mission for her to get there) or she must reverse the debit (witch results in an insurance cancellation, that effects her whole insurance profile, wonder how happy the ombudsmand would be with giving a client such incorrect advice) she has no phones 4 times every times holding for 20 min plus with no luck.

As I am very high up in the insurance industry I would not think twice before helping her lodge a complaint with the OMBUD for refusal of help, incorrect advise and debiting without consent. Would love to see how OLD MUTUAL gets them self out of this one with the ombud