***********! NO RESPECT FOR FAMILY THAT HAS TO GRIEVE! FRUSTRATING

Worst and Pathetic service I have ever received from any company. We have been struggling for the past 7 months to get a claim through. In the past 7 months where we as a family are suppose to grieve the loss of a loved one we have to deal with *********** people. Every time another excuse for not paying out. Claiming for the life insurance after the unfortunate event of my granny passing! First they said there are no beneficiary (where as we had to forward them the documents ON THEIR LETTER HEAD - stating the beneficiaries, etc) documents that should be on the system. Almost 4 months trying to resolve that issue. After that issue has been resolved every week another excuse for not paying. Every time we must resubmit the paper. We even went as far as opening a case at the Ombuds but still no success! THIS IS THE MOST FRUSTRATING SITUATION! YOU HAVE NO RESPECT FOR THE DEAD AND THE LOSS THEIR FAMILY HAS TO ENDURE. I AM FED UP! I WANT ANSWERS! OLD MUTUAL IS THE WORST!!!!B