No resolution from. Old. Mutual for a week

Item: Old Mutual
Rating: 1
Author: Chanelle T

It's taken 1 week for old mutual going back and forth and till now no response on a query logged. A while 7 days of up and down for an investment. What kind of service is this? Is it too hard to pick up the phone and call a client to assist. Never again. And I will not recommend it to anyone

Helpful (0)

Replies (2)

Old Mutual's replyOfficial

11 May 2018, 14:27

Dear Chanelle

Thank you for the review.

We apologise for the inconvenience, we will investigate and resolve with you directly.

Regards

Brent Sellidon

Old Mutual Complains Management

Old Mutual's reply11 May 2018, 14:27

Official

Dear Chanelle

Thank you for the review.

We apologise for the inconvenience, we will investigate and resolve with you directly.

Regards

Brent Sellidon

Old Mutual Complains Management

Old Mutual's replyOfficial

17 May 2018, 10:50

I refer to the attached email that I sent to you on 11 May 2018.

Can you please respond urgently.

Kind regards

KareemahSulayman

OMEM CST Complaints Management

Old Mutual's reply17 May 2018, 10:50