NO REPLY NO FEEDBACK SINCE 21ST JULY

So I have been trying to get hold of this place/staff almost a month now..its asif they dnt exist..or just ignoring me...i had sent an email regarding there app that malfunctioned and left me in areas now with my money card from R00 and wanting to close my card to a negative malfunction app leaving me with -R300 probably now..becouse for some reason they loosing my docs and not getting it done to close this card thats not in use.......now the bank changes just keeps adding..

Then i also sent an email regarding my policy and wanting to know about my cash back and how many payments i already made on it....still no reply since 21st JULY..REF.. GSENQ***...stillno reply..im just being ignored...was in the store dnt know how many times. .i do not have time for this anymore...WHAT THE HELL IS UP WITH YOUR STAFF AND YOUR DISGUSTING SERVICES..IM SITTING WITH A NEGATIVE BALANCE AND A NO REPLY MAIL TO MY POLICY DETAILS.......WHAT ARE YOU GOING TO DO ABOUT THIS? I had ENOUGH!!! now