FI
FAEEZ I
1 reviews | Active since Jan 2010
22 Mar 2015, 12:38
NO REPLIES TO EMAILS
I sent 2 emails to Old Mutual, dated 11/3/2015 and 19/3/2015 to info@omhil and IMokoena@oldmutualalts and have not received a reply. Can management, once again, please explain why their employees ignore emails. Kindly call from 11am only to discuss this complaint.
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Old Mutual's replyOfficial
26 Mar 2015, 12:31Hello Faeez Ismail,
Ms Lala was in contact with you on 25 March 2015 and confirmed that your claim was settled. The comments in your reply e-mail have been noted and Ms Lala apologised that you have not received their communication with regards to the payment.
Kind regards
Nicolette du Toit
Complaints Assessor
Ms Lala was in contact with you on 25 March 2015 and confirmed that your claim was settled. The comments in your reply e-mail have been noted and Ms Lala apologised that you have not received their communication with regards to the payment.
Kind regards
Nicolette du Toit
Complaints Assessor
Old Mutual's reply26 Mar 2015, 12:31
Official
Hello Faeez Ismail,
Ms Lala was in contact with you on 25 March 2015 and confirmed that your claim was settled. The comments in your reply e-mail have been noted and Ms Lala apologised that you have not received their communication with regards to the payment.
Kind regards
Nicolette du Toit
Complaints Assessor
Ms Lala was in contact with you on 25 March 2015 and confirmed that your claim was settled. The comments in your reply e-mail have been noted and Ms Lala apologised that you have not received their communication with regards to the payment.
Kind regards
Nicolette du Toit
Complaints Assessor