No regard for customer

Today,I visited the Old Mutual KimPark in Kimberley. Being excited I saw there was no queue and thought I will be assisted immediately. I was booked in at 15:13 worry free I took a seat and waited to be called. To my suprise I eventually 15min later noticed two consultant at cubicle 6 and 7 rrespectively played with their cellphones and I immediately reported to the front desk where I was booked at the lady called out to the consultant to book the customers to be helped. Still no recursion from the consultant. One from cubicle 8 asked for the ticket number and shouted the number was called already no regard for customer experience whatsoever. Very disappointed 😞 😔 had such high hopes for Old Mutual branch in Kimberley Kim Park. Both consultant continued on their phones until the consultant at cubicle 8 eventually called me to be assisted. I will never recommend Old Mutual to friends and family.