NO REFUNDS SINCE 4FEBRUARY 2016

I cancelled a funeral policy with Old Mutual on the 4th February 2016 at a branch in Rosslyn. I submitted all the required documents for the refund to be processed.When I saw nothing happening I called Call centre and they told me someone will call me, in vain. Again after some days I called the call centre again and this time I was told this problem will be escalated and I will be phoned within 48 hours, again, in vain.Everytime I call the call centre they tell me they can see the refund but they do not know why it is not processed.<br> Can Old Mutual people do the honourable thing and process my refund without delay.My reference number for the cancellation is : CE ***