No Proof of payment from Old Mutual Money Account

Money Account fails to provide proper proof of payments for Linked or pre-approved beneficiaries. They have failed on several occasions to Send me my Proof payments of Vodacom which I need to get my money reversed. I paid Vodacom through Old Mutual Money Account and Vodacom says they can’t find the money on their bank account. I have contacted both service providers to date I still haven’t regained my R2250 I paid to Vodacom. On the other hand Vodacom deducted from my account.