No Positive feedback or assistance from Old Mutual

I am extremely dissatisfied with the service and feedback I have received from Old Mutual.

In August 2024, I received an email from Old Mutual requesting my banking details for a beneficiary payment from my late father’s annuity. I promptly submitted all the required documents, and the payment was processed in late September 2024.

When submitting my 2025 tax return, I noticed a tax certificate from Old Mutual for this payment reflected on my SARS profile. I now require a copy of this certificate to finalise my tax submission.

I initially contacted Old Mutual via email, but was told there is no record of such a certificate on their system—despite the fact that Old Mutual has already submitted it to SARS under my details. I then called both the Old Mutual Call Centre and the Death Claims Department, speaking to a total of five different agents. Unfortunately, no one has been able to assist me.

I urgently require these certificates to complete my tax return, but so far, I have received no assistance or constructive feedback from Old Mutual.