NO POLICY DOCUMENT OR STATEMENTS RECEIVED

No policy document or policy number EVER received for our funeral plan despite monthly premiums being deducted in ever-increasing amounts. My husband and I requested policy documents telephonically and via email multiple times with no response. They have my email address, but I've never received a statement. The only time they bothered to send a notification is to tell us that they were removing our two sons from the beneficiary list as each one turned 21yrs of age. It was never communicated to us when we opened the policy that there was an age limit for our children. Worst of all, premiums were not reduced as each child was removed, but continued to rise. What is going on here!? All of this is completely ******* and in total contravention of the Consumer Protection Act! No policy document! No statements of premiums paid!