No peace of mind to take out sever illness policy

i have taken out a severe illness policy in Aug 2011, in the mean time i have been diagnosed with cancer in Nov 2015, I have submitted my claim in Feb 2016 with all the dr's reports of my GP in question, PLUS the full claims history of my medical aid, Old mutual sends me from pillar to post, refusing to give me answers of what else is required to settle my claim, I have expenses to pay as well to supplement my income but still i'm not getting any answers from them. <br> <br> I have raised my complaint with my broker, they conveyed my messages to them, but still no clear way forward. They refuse to read or listen to any of my responses. <br> <br> I have resubmitted my responses several times, 25 mails later, and still im left in the dark. I literally don't know what to do anymore. <br> <br> What is the purpose of having a policy to cover me when i need it the most?