No Payout Received 5 Days latter horrible service

I went to visit the Wynberg branch on 09/01/2019 to cash out my retirement annuity policy. They told me i would receive my payout within 5 days that they will call me and send an sms. I did not receive my money, nor a call or an sms. Can you ensure that my money is paid no later than today, i am not sure what the hold up is for my own money. contact me on *** Stephnie Layters. i am expecting your call and my payout no later than today as it has been 5 working days later already.