No payment received

Hi I sent a request to Old mutual to claim the funds on my cancelled policy. This was on the 28 September, the rep**** on the 02nd October to notify me that the certified ID copy was old and I needed to send a new one which I did.

I then received another email on the 04th October notifying me that the payment would be done in 5 business days it is now the 13th October and still no payment. I have called the call centre numerous times with the same answer that they will escalate and it will be done by their authorisations department

I am not impressed with the service and really think it could improve.

Regards Siphiwe