No Payment? Oh! Must Be Old Mutual.....
Submitted a Transfer Instruction to Old Mutual on 19.03.2015. Reference A711264B. Despite follow ups & promises that payment is/was 'imminent' no transfer has yet taken place. Needless to say there are no updates issued....just the usual sullen silence. Old Mutual has a 'service agreement' in place which, of course, they habitually fail to honour.
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Old Mutual's replyOfficial
10 Apr 2015, 11:09Hello garrickbergh,
Thank you for taking the time to let us know that you've experienced a delay.
We will investigate and contact you to provide feedback.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Thank you for taking the time to let us know that you've experienced a delay.
We will investigate and contact you to provide feedback.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Old Mutual's reply10 Apr 2015, 11:09
Official
Hello garrickbergh,
Thank you for taking the time to let us know that you've experienced a delay.
We will investigate and contact you to provide feedback.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Thank you for taking the time to let us know that you've experienced a delay.
We will investigate and contact you to provide feedback.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management