No payment made for funeral claim

On monday the 7th September we submitted all required documentation for my mother's funeral claim at the Old Mutual Branch in Pier 14, Port Elizabeth. The following day (Tuesday the 8th September) we received an sms saying we shpuld fax a bank statement which was already sent on monday. we went back to the branch and the lady who assisted us on Monday sent it again. On thursday we received an sms again requesting the bank statement be sent again, we went back again for the third time to the branch and the lady faxed it again.<br> The funeral was on saturday the 12th September and no payment was made by Old Mutual. We spent the whole day on Friday calling the Head Office in Cape Town but we were sent back and forth though we had a claim number