PT
Percy T
1 reviews | Active since Oct 2019
13 May 2025, 11:10
No payment
When and how long does authorisation take.All the processes are complete but this authorization is taking forever ,who is responsible for payment.I need to use my money for emergencies how ever you are delaying and contributing to my problems.
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Replies (2)
Old Mutual's replyOfficial
13 May 2025, 11:18Good day Percy,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply13 May 2025, 11:18
Official
Good day Percy,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's replyOfficial
15 May 2025, 08:31Good day,
We can confirm that our team has been in contact with you and attended to and has been successfully resolved
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in contact with you and attended to and has been successfully resolved
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
Old Mutual's reply15 May 2025, 08:31
Official
Good day,
We can confirm that our team has been in contact with you and attended to and has been successfully resolved
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in contact with you and attended to and has been successfully resolved
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management