No one is willing to help

<p> I app**** for a consolidation loan online, no one came back to me. Then i went to the Old Mutual branch in Krugersdorp where they transferred my application. The consultant who assisted me went back and foward between myself and the head office for a week asking for various documents that I provided each time. The latest was a letter for one of my other loans that I provided. Then the consultant stopped answering the calls whenever i called or left a message. By the Thursday I got an email from branch manager Sophie telling me their head office was unable to assist me. I called back she easn't in. Eventually when she was in she said she has not send me that email. She will have to check and come back to me. I tried to explain to her the last they wanted a letter for one of my other loans, i provided an up to date letter. The only difference is the company which i took the loan for had changed their name several times but the reference number is the same. Monday today and she has still not come back to me, neither has Thabiso. And she is not returning my calls. I find this very unprofessional and also i am applying for a loan in which i want to settle the same loan they also querying. It's like no one is listening or reading.</p>