CM
Caroline M
1 reviews | Active since Dec 2018
02 Mar 2026, 16:26
No one answers calls
Been trying to contact them to withdraw funds, I dont think anyone works there, alway ons hold for 10 minutes with no answer.
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Replies (2)0
Replies (2)
Old Mutual's replyOfficial
02 Mar 2026, 16:34Good day,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply02 Mar 2026, 16:34
Official
Good day,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's replyOfficial
30 Mar 2026, 14:19Dear Caroline,
Thank you for your patience while we investigated your query.
We confirm that the transaction has now been fully processed and payment has been released. Proof of payment has been provided to you directly via email.
We sincerely apologise for the frustration caused by the earlier delays and difficulties you experienced in obtaining updates. We appreciate the opportunity to resolve the matter and trust that this concludes your concern.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply30 Mar 2026, 14:19
Official
Dear Caroline,
Thank you for your patience while we investigated your query.
We confirm that the transaction has now been fully processed and payment has been released. Proof of payment has been provided to you directly via email.
We sincerely apologise for the frustration caused by the earlier delays and difficulties you experienced in obtaining updates. We appreciate the opportunity to resolve the matter and trust that this concludes your concern.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management