FM
FETCHNER M
1 reviews | Active since Feb 2015
10 Feb 2015, 16:48
no one answers
i have tried to call the call center since half past 9 this monrnig howver with no luck i even tried the balfor park branch also no answer m serioulsy not happy with this kind of services
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Old Mutual's replyOfficial
12 Feb 2015, 11:53Hello katpiso,
Thank you letting us know of the situation.
I'm sorry that you've waited long to get through to our service centre. I suggest you try contacting us during our less busy periods between 10:00 -12:00 and between 15:00 - 19:00.
Our walk in branches do no attend to telephonic requests and they need to be available to walk in customers.
I'm sorry for the frustration caused.
Kind regards
Kareemah Sulayman
OMEM CST Complaints Management
Thank you letting us know of the situation.
I'm sorry that you've waited long to get through to our service centre. I suggest you try contacting us during our less busy periods between 10:00 -12:00 and between 15:00 - 19:00.
Our walk in branches do no attend to telephonic requests and they need to be available to walk in customers.
I'm sorry for the frustration caused.
Kind regards
Kareemah Sulayman
OMEM CST Complaints Management
Best regards,
Old Mutual's reply12 Feb 2015, 11:53
Official
Hello katpiso,
Thank you letting us know of the situation.
I'm sorry that you've waited long to get through to our service centre. I suggest you try contacting us during our less busy periods between 10:00 -12:00 and between 15:00 - 19:00.
Our walk in branches do no attend to telephonic requests and they need to be available to walk in customers.
I'm sorry for the frustration caused.
Kind regards
Kareemah Sulayman
OMEM CST Complaints Management
Thank you letting us know of the situation.
I'm sorry that you've waited long to get through to our service centre. I suggest you try contacting us during our less busy periods between 10:00 -12:00 and between 15:00 - 19:00.
Our walk in branches do no attend to telephonic requests and they need to be available to walk in customers.
I'm sorry for the frustration caused.
Kind regards
Kareemah Sulayman
OMEM CST Complaints Management
Best regards,