RM
RON M
1 reviews | Active since Jun 2024
15 Dec 2025, 13:37
NO IRP5 for Lump sum paid
Lump sum paid into My RA on 20 Feb 2025 . To date have not received my IRP5 for this Lump sum . Also does not reflect on SARS efiling and have had countless promises of " escalations" . Still nothing to date and I have to file my tax return.
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Replies (3)
Old Mutual's replyOfficial
15 Dec 2025, 14:01Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply15 Dec 2025, 14:01
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
RM
RON M's updateReviewer Update
15 Dec 2025, 15:15Will this get to a human ?
RM
RON M's update15 Dec 2025, 15:15
Reviewer Update
Will this get to a human ?
Old Mutual's replyOfficial
15 Dec 2025, 15:58Your complaint has been assigned to a complaint's assessor who will be in touch to assist.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply15 Dec 2025, 15:58
Official
Your complaint has been assigned to a complaint's assessor who will be in touch to assist.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management