No initiative to give feedback to customers!

During July I changed my bank account details on the secure service site and old mutual sent me an email confirming this change. Old Mutual however did not change the banking details and was debiting the incorrect account. I changed my banking details again and i received the same email confirming this change. i requested for a letter confirming this change and i was told that i need to sign a document.<br> This is ridiculous, why send a confirmation mail when the request was not completed???<br> Old Mutual has been debiting the incorrect account from July hence my bank account has gone into arrears and Nedbank has taken me to their lawyers. Old Mutual has sent me an email requesting for my bank statement which was sent on Monday. I received an email on Monday from Jason Patience telling me that someone will get back to me. it is now the 9th and no one has called me or given me feedback regarding this query. I sent an email yesterday the 8th requesting feedback and still nothing!!!.<br> my tracking number is CCC***. I demand feedback!!! keep the customers informed of what is going on and there shouldn't be a problem! I don't expect this kind of service from such a big company!