1 reviews | Active since Aug 2025
No humans to speak to!
I received an SMS telling me that my retirement date from the SuperFund was 1.8.2017. As I have a contract for 5 years after that date and am continuing to make payments, this is incorrect. I have phoned the number given in the SMS on numerous occasions, but have never been able to speak to anyone. I get told to leave my number, but I am not able to take calls at work so I can only phone when it is convenient for me to do so. I cannot take a call back. It is very frustrating to know that there is an error in their records but I am unable to speak to anyone at Old Mutual about this.
Dear ***le-swan-viviers
I acknowledge receipt of your complaint and apologise for the poor service you have experienced.
I am in communication with our Retirement Fund Administration team and will ensure that you are contacted.
Regards
Carol Olckers
Complaints Management
Dear ***le-swan-viviers
I acknowledge receipt of your complaint and apologise for the poor service you have experienced.
I am in communication with our Retirement Fund Administration team and will ensure that you are contacted.
Regards
Carol Olckers
Complaints Management