No help for client from Old Mutual

my husband has a policy with old mutual for the last 5yrs or so, he had a broker but unfortunately he does not work there anymore. we have been trying for the last month to get information about a broker as we need to have the broker come and see us as we need to update and put new documents in place on the policy. we have been given the run around from them. the client service portal is useless and a client cannot get anywhere with them. I have sent repeated mails for them to please get a broker to contact us and still we have had no feedback from them. all they do is give you other no's and e-mails to contact and not a specific person in this regard. it takes them almost two weeks for them to respond to a query and still no action from their side. we need urgent help with this.