No happiness from Old Mutual service centre or their email centres

I have been trying to obtain a premium paid from inception to date schedule on my life cover and severe illness cover with Old Mutual since 21 Nov. 2025. I have communicated with them numerous times via email and on the phone and not once was anyone able to assist me with my request. I can see my investments premiums paid to date, online, but I cannot see my life cover and severe illness cover premiums paid to date, online, I am on the phone right now again and so far I have been on the line for 30 minutes, waiting for the Premium department to answer my call. What a horrible experience!!