NO FUNERAL COVER !!!!!

I HAVE BEEN TRYING TO REINSTATE MY FUNERAL COVER FOR MORE THAN 2 WEEKS NOW.... I CANT EVEN HET THROUGH TELEPHONICALLY.... TODAY 6JUL I WAS ON HOLD FOR MORE THAN 15 MINUTES, AND MY CALL WAS DROPPED.... I HAVE CONTACTED THE OMBUDSMAN DUE TO THE LACK OF SERVICE, & DUE TO OLD MUTUAL CANCELLING MY FUNERAL COVER.... HOW CAN YOU CANCEL GREENLIGHT (***5) FUNERAL COVER FOR A ENTIRE FAMILY?????? IF I DIDNT CALL TO ENQUIRE ABOUT MY PAYMENT RELIEF APP... I WOULD HAVE NEVER KNOWN THAT WE ARE NOT COVRED.....!!!!