No follow up on divestment request

On Tuesday the 8th of January I went to Old Mutual's Sandton Branch to get money from my investment. I left the branch having filled in the forms and the advisor told me that everything is in order. However, I have yet to receive any communication from Old Mutual about my request, let alone the money. At this stage, I do not even have a reference number that I can use to track my request. Furthermore, I wrote on Old Mutual's own complaints channel and I have not received any follow-up from that either.