No feedback or relevant responce reagrding query

I have Policies with Old Mutual however if possible i was going to move all my policies to a company who really cares about their member's. Last year in July I went to one of the branches to register my son as a dependant and also to fix my beneficiary. they have listed me as a beneficiary to my policy so if they were very articulate they would have picked that up cause surely I cannot claim for my benefits if I am dead. Clearly all they care about is getting your premium how your portfolio looks like its non of their business, I was told that I need to have a financial adviser prior to adding my son I asked if they can allocate one for me since i have lost contact with the previous adviser. My son is almost a year now and have not been included in my life cover policy, they have not amended a nominated beneficiary and have not allocated an adviser after making numerous phone call and emails, yet my premium get debited so I am up to my wee ts with the service from them instead they keep on sending statement which I haven't asked for. I have emailed arbitration office but can only get feedback after 20 days then should something happen to me then what?