No feedback or acknowledgement received for a month on the progress of my application

Document Admin in Sandton did absolutely nothing for a MONTH to provide feedback to me with excellent service by ensuring I am served promptly,understanding my needs and processing my application.Furthermore ensure client deadline is met and the financial adviser keeps the client continually in the loop. I find it shocking that this is the way Old Mutual treats retirees after eight years of loyal service as a customer with two annuity policies and an insurance policy.