No feedback on my claim more than a year later

I submitted a claim in January 2017 after my husband passed away. To date, Old Mutual has not even bothered to come back to me, out of courtesy, just to advise me of the status of the claim, more than a year later. I am really shocked by this. I don't think it's too much to ask just to be kept informed. The last I had from someone was in July 2017 after I had followed up and they advised that they were still busy with investigations, which I have no problem with. So If I don't follow up myself what will happen to the funds on the policy? Makes one wonder indeed!