No feedback on claim after 2 years

<p>I made a claim on my deceased mother's policy in 2014. After several visits to old mutual branches, I forgot about it until Lady month where I went to the newcsftke branch. The consultant there was impatient and was of no help, rather pointing me towards calli ng the call center. I called and the consultant said they will escalate my case. I got an email on 9 November they someone will be in touch in 10 working days. Noone got back to me. I visited another branch and they couldn't help either and I emailed again on the 28 November. I still have received no help.the refs for the emails is SARAF ********** . Policy no ********** 4. Can someone please tell me what is going on and advise on which docs will probably be needed for resubmission as soon as possible. How frustrating!!</p>