NO FEEDBACK NO RESPONSE FROM THE COMPANY

I SEND AND EMAIL 09/12/2015 REPORTING THAT MY POLICY IS LINKED TO SOMEONE ELSE PORTFOLIO WHOM I DON'T EVEN KNOW . I AM PAYING FOR THE POLICY POLICY NUMBER 69210N*** DEDUCTED ON MY PERSAL NUMBER ***1. THE ADDITIONAL ASSURED IS MY AUNT BUT I DONT HAVE AND ACCESS TO THE POLICY. SUPPORTING DOCUMENTS WERE SCANED AND EMAILED TO GS ENQUIRIES AND GOT AUTOMATED EMAIL WITH REF NUMBER GSENQ*** BUT UNTIL TODAY THERE WAS NO RESPONSE FROM OLD MUTUAL. I MADE A FOLLOW UP 12/01/2016 AND TOLD THAT NOTHING WAS DONE AND IT WILL BE ESCALATED WHAT IF MY AUNT PASSED AWAY HOW AM I SUPPOSED TO CLAIM POLICY THAT DOES NOT BELONG TO MY PORTFOLIO. I ALSO NEED MY INVESTMENT PART WITHDRAWALS BUT I CANNOT GET IT BECAUSE THE POLICY IS NOT UNDER MY PORTFOLIO . I AM SO DISGUSTED WITH THE SERVICE THAT I GOT AS THIS WAS NOT MY FAULT