No Feedback No refund

I must say I'm very disappointed in your H/O feedback, I have contacted the cresta Branch today & was informed that my query has been escalated to H/office. I made more than 5 trips after I have inform the cresta Branch of my employment termination to please put my account on hold for the next six months & yet I made provisions to inform Old mutual about stopping my debit order, I'm rather Told that if the bank deduct their charges I must bring a bank statements all of these logistics is unnecessary yet Old mutual doesn't care where I must get the money from to ensure money is in my account because I know they going to deduct my account again public transport trip to cresta is R30 a returned & believe you me you will neither refund my transport or petrol fee for your incompetence rather I'm just Told come into the branch, the branch has even lost their power as don't know what to say I send a complaint few days ago expecting my refund in my account by Today 12 Nov 2015 but to no avail. At this moment I want to cancel my policy with old mutual as the clients service is pathetic.