No feedback, No call backs

Old Mutual customer service agents are not helpful. I spoke to several agents over the past three weeks asking for assistance. Each agent advised that they are escalating and i will get feedback within 2 working days. It has been three weeks of no feedback. Someone needs to start giving answers as I am starting to get frustrated. I cannot keep calling so they can do they jobs. This is also one of the reasons i cancelled all the policies I had with them