No feedback /investment payout

I cancelled my policy almost two ago (23/04/2015) by sending all the required documents to my financial advisor. Two weeks alter when i enquire about the status of my payout (expiry of 7 working days) i get advised that there is another form i must sign, which was not provided to me earlier. <br> I would like to know why this form was not provided to me at the first instance and when can i expect the money in my account. Why must a customer jump through hoops to withdraw their investments whereas it is so easy and simple to take up a new investment?