No feedback from old Mutual it is been over 2 months now

No respond from old Mutual finance, they wrongly listed my name on SAFPS, while it is their fault because they have given someone a loan using ********** documents, claiming to be me.how can a big company like old Mutual don't have biometric to recognize clients. Their well aware that south Africa have a very high percentage in *****. Please remove my name I need to move on with my life