No Feedback from Old Mutual

Item: Old Mutual
Rating: 1
Author: DCA G

Good Day, we have been requesting a Retirement Annuity tax certificates relating to deceased estate. Up until today we did not receive any feedback regarding this estate. This is the only thing that is keeping us from finalizing this tax affairs. (Rossouw, PB)

Helpful (0)

Replies (3)

Old Mutual's replyOfficial

10 Oct 2019, 09:14

Dear DCA Group

I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards

Coleen AanhuizenOld Mutual Complaints Management

Old Mutual's reply10 Oct 2019, 09:14

Official

Dear DCA Group

I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards

Coleen AanhuizenOld Mutual Complaints Management

DCA G's updateReviewer Update

16 Oct 2019, 15:29

Good Day, still no info received after our query was lodged.
Absolutely no respect shown to the deceased client and their family.
Totally unacceptable!

DCA G's update16 Oct 2019, 15:29

Reviewer Update

Good Day, still no info received after our query was lodged.
Absolutely no respect shown to the deceased client and their family.
Totally unacceptable!

DCA G's updateReviewer Update

21 Oct 2019, 10:11

Good Day
Thank You very much for the information that was emailed to us. This compliant has been resolved.

DCA G's update21 Oct 2019, 10:11

Reviewer Update

Good Day
Thank You very much for the information that was emailed to us. This compliant has been resolved.