CM
Chrystel M
1 reviews | Active since Jan 2023
22 Jan 2024, 16:14
No feedback
I am actually feeling very frustrated right now, my dad passed away just over a year ago and this policy/pension fund was supposed to be paid out by now... But nothing. We've been sending Lungelwa Stofile emails but no luck, she basically just doesn't care...not even a phone call.
Is this how you treat your customers? How long must we still wait for feedback or just an update?
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
22 Jan 2024, 16:18Dear Chrystel,
We acknowledge receipt of your review.
We are deeply sorry for the inconvenience you have experienced. Please accept our sincere condolences for the loss of your father. We understand your frustration and we apologize for the lack of communication regarding the status of the policy/pension fund. Thank you for bringing this to our attention and please be assured that we will take the necessary steps to address this situation promptly.
Kind regards,
Old Mutual Complaints Management
We acknowledge receipt of your review.
We are deeply sorry for the inconvenience you have experienced. Please accept our sincere condolences for the loss of your father. We understand your frustration and we apologize for the lack of communication regarding the status of the policy/pension fund. Thank you for bringing this to our attention and please be assured that we will take the necessary steps to address this situation promptly.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply22 Jan 2024, 16:18
Official
Dear Chrystel,
We acknowledge receipt of your review.
We are deeply sorry for the inconvenience you have experienced. Please accept our sincere condolences for the loss of your father. We understand your frustration and we apologize for the lack of communication regarding the status of the policy/pension fund. Thank you for bringing this to our attention and please be assured that we will take the necessary steps to address this situation promptly.
Kind regards,
Old Mutual Complaints Management
We acknowledge receipt of your review.
We are deeply sorry for the inconvenience you have experienced. Please accept our sincere condolences for the loss of your father. We understand your frustration and we apologize for the lack of communication regarding the status of the policy/pension fund. Thank you for bringing this to our attention and please be assured that we will take the necessary steps to address this situation promptly.
Kind regards,
Old Mutual Complaints Management
CM
Chrystel M's updateReviewer Update
22 Jan 2024, 16:22Thank you for your feedback.
Much appreciated.
Much appreciated.
CM
Chrystel M's update22 Jan 2024, 16:22
Reviewer Update
Thank you for your feedback.
Much appreciated.
Much appreciated.
CM
Chrystel M's updateReviewer Update
23 Jan 2024, 14:01Good afternoon, still no status update.
Can you assign someone else to my case.
Can you assign someone else to my case.
CM
Chrystel M's update23 Jan 2024, 14:01
Reviewer Update
Good afternoon, still no status update.
Can you assign someone else to my case.
Can you assign someone else to my case.