No feedback and poor service

We are deeply saddened and disappointed by the service we have received from Old Mutual. We submitted a funeral claim in April 2025 for our beloved mother, who faithfully paid her premiums until her last day on Earth.

Despite submitting all required documents, we have been sent from pillar to post with no feedback or update to this day. This is an incredibly painful time for our family, and the lack of assistance and communication has only added to our grief.

We humbly ask Old Mutual to treat this matter with the urgency and compassion it deserves, and to provide us with clear feedback so we can find some closure.