1 reviews | Active since Apr 2013
No feedback
<p>No feedback to my inquiry Ref: GSNEQ ********** . Logged in July...its September now. They didnt change my banking details, debited on a account that did not have money, bank charges incuured when i inquired about refund they keep quiet. Change of banking details was sent 31 days in advance. </p>
We are sorry to hear of your experience when changing you banking details. We will investigate and respond to you directly with feedback.
Kind regards
Coleen Aanhuizen
We are sorry to hear of your experience when changing you banking details. We will investigate and respond to you directly with feedback.
Kind regards
Coleen Aanhuizen
I Have submitted bank statement ,that reflects the charges. I just want that money refunded asap! Its been well over the 5-8 working days you always stipulate.
I Have submitted bank statement ,that reflects the charges. I just want that money refunded asap! Its been well over the 5-8 working days you always stipulate.
Coleen called yesterday morning and said i will get feedback before the end of the day....none received. I had to call the call centre this morning myself to get feedback, lady told me they cant see the bank statement. So since July 2016, they could not inform me that they cant see the bank statement, nor could they request me to resend the bank statement. From not changing banking details, to no feedback no unauthorised debit orders. Point blank pathetic!
Coleen called yesterday morning and said i will get feedback before the end of the day....none received. I had to call the call centre this morning myself to get feedback, lady told me they cant see the bank statement. So since July 2016, they could not inform me that they cant see the bank statement, nor could they request me to resend the bank statement. From not changing banking details, to no feedback no unauthorised debit orders. Point blank pathetic!
Dear Nisa1703
I refer to our telephone conversation this morning.
I received confirmation that the charges were refunded and the matter resolved. I am sorry that you had to resort to the website to have this matter resolved.
I hope that future dealings with Old Mutual will be more positive.
Kind regards
Coleen Aanhuizen
Complaints Management
Dear Nisa1703
I refer to our telephone conversation this morning.
I received confirmation that the charges were refunded and the matter resolved. I am sorry that you had to resort to the website to have this matter resolved.
I hope that future dealings with Old Mutual will be more positive.
Kind regards
Coleen Aanhuizen
Complaints Management