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Jaco K

1 reviews | Active since Jul 2016

11 Jan 2018, 08:05

No feedback

I app**** for life insurance, through a broker, at Old Mutual in the middle of last year. I filled in the questionnaires and went for the medical check-up, but to date I haven't received any response with regards to the policy. I've followed up three days ago and still no response.

I would just like to an update from Old Mutual with regards to the policy

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Replies (2)
Old Mutual
Old Mutual's reply11 Jan 2018, 08:32
Official

Good day Mr Kotze

Thank you for bringing this to our attention.

I will investigate and provide feedback to you directly.

Regards

Brent Sellidon

Best regards,

Old Mutual
Old Mutual's reply11 Jan 2018, 08:52
Official

Dear Mr Kotze

Thank you for taking my call.

I wish to clarify what happened with the application. We received an application with three benefits, the Death Benefit, Final Expenses Benefit (likened to Funeral cover) and and Accidental Death and Disability Benefit. The cover for the Death and Final Expenses Benefit was declined but we were willing to accept cover on the Accidental Death and Disability Benefit. The information was sent to the broker who needed to discuss the matter with you to confirm if you want to continue with the Accidental Death and Disability Benefit only. We received no response from the broker and this resulted in the benefit not being issued.

I hope that this clarifies matters.

Regards

Brent Sellidon

Complaints Management

Best regards,